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- What is the "iPhone 3.0 option"
Use iPhone 3.0" enables/disables the support for iPhone 3.0 MMS (text only). If enabled the app could crash on older phones.

- What is the "Address book option"
Use Address Book" enables/disables the decoding of numbers into names from the address book

- What is the "CSV Format"
"CSV" is a format useful to import messages in Excel

- What is the "EML Format"
"EML" is a format useful to import messages in an email program like Mozilla Thunderbird

- SMSExporter says "Can't find any SMS Database"
1) Check you are using iTunes 8.2 or greater
2) Sync your device
3) If it still doesn't work, open iTunes, connect your iPhone, right-click on your iPhone icon in the left column and select backup. After the backup is finished, close iTunes and run SMSExporter again.
4) If you are using iPhone OS 3.0 o greater, check that the backup encryption option in iTunes is turned off.

- I can see only my old SMS in the preview window, or different SMS from what I expect
Check if you have more iPhone profiles: use the pull-down menu in the SMSExporter and try to select a different profile (if you have more): iPhone #1, iPhone #2....

- Filtering by phone number, I can only export the SMS I sent or I received
If you are using a filter by number, you should be careful because the phone number for received and sent messages sometime is different. For example: you send sms to 209-555-1234 and receive answers from +1-209-555-1234. It's the same number but written in different ways. So you'll have two different items in the filter menu.

- I get a System Error trying to import SMS
If you are using iPhone OS 3.0 o greater, check that the backup encryption option in iTunes is turned off.

- How does the trial mode of SMS Exporter work?
The trial mode allows you to preview the SMS, but the export button will be disabled. Use the trial mode to carefully check if all your SMS are displayed in the preview window, and if the application works with your PC.

- How to enable the export button?
Use iTunes on the same PC where you installed SMS Exporter to buy SMSExport. Buy it and download it inside iTunes, then restart SMSExporter. If you bought using your iPhone, sometimes it could not be detected by SMSExporter, so repeat your purchase using iTunes (Apple will not charge you anything if you use the same iTunes account).

- The export button is still greyed-out after I bought the SMSExport for iPhone
Check in the application list of iTunes if you see SMSExport. If you don't find it, make your purchase using iTunes. If you alredy bought it on your iPhone Apple will not charge you anything if you use the same iTunes account.

- Using the filter by Number it doesn't export all the SMS I expect
Sometimes sent and received SMS to the same person uses different numbers. Example: you send SMS to 209-555-1234 and you receive from +1-209-555-1234. The number is the same, but written in different ways. So in the filter you see two different items.

- Do I need to use the iPhone application?
No, the application for the iPhone is just a placeholder. You should buy it to enable the export button on the windows application, but it's not useful for anything else. You can delete it from your iPhone as long as you can still see it in the Application List of your iTunes.

- Are MMS and emoji supported?
Emoji are not supported at the moment. MMS (text content only) are supported in the Windows version, and soon they will be supported in the Macintosh version.